Help Center

We sure do. We can send your items all over the world. Cool, huh?

Most of our products are made to order so we need 2-7 days for proceeding the order. The shipping depends from your location. Check out the shipping time according to every product below. 

After the order is processed usually takes approximately 5-7 business days in USA and 10-14 business days in rest of the world. 

Please note that while we do our best to get orders printed and shipped quickly, orders may take longer due high demand or event.

Shipping time for every product:

T-shirts, Hoodies, Long Sleeves, Tank Tops, Drinkware

During off-peak months orders are processed within 2-5 business days and ready for shipping. During peak seasonal months, orders are processed within 9-12 business days and ready for shipping.
We ship domestically via USPS First Class and Priority Mail, that means your customers get their packages in 2-3 days. Internationally we use a service called APC and the average time is 8-14 days depending on the country. 

We are using different parcels in all over the world. This help us to reduce shipping time and avoid custom charges*.  We have parcels in United States, Canada, United Kingdom.

* Please note that custom charges still can apply in some cases. You are responsible for paying them 

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If an item is missing, please contact Customer Support team with the order number and the missing item's name. We will resolve the issue for you as quickly as we can.

We ship internationally and customs fees, or other additional fees might be charged by a third party (for example customs office). We are not responsible for paying this, the customer is responsible for these fees. You should know and understand your own countries fees on shipments and expect to be charged. We have no way of stating the fees of each country, because every country is different. 

As a store, we do not handle these fees and we are not the ones who charge them. 

We accept all major credit cards, iPay, GooglePay, PayPal.

Yes,We use the most secure platform - Shopify that is certified Level 1 PCI DSS compliant. 

We are very serious about security and have invested significant time and money to certify our solution is PCI compliant. We work really hard to ensure our shopping cart software and ecommerce hosting is secure.

Shopify is certified PCI compliant in the following documents:

Find us on Visa's list

Find us on Mastercard's list

If you’re unsure about your size, we always recommend checking out our handysizing chartbefore placing an order. If you still doubt about your size pleasecontact us.

We are always aiming to satisfy our clients!  We offer size exchange for all apparel for a fee. The fee differs between products. Once you contact us with a request to exchange the product we let you know the fee. 

Please contact us at support@teelime.com with the name of the product, the design and the size you want exchanged. We will try to send a replacement as soon as possible. The customer is responsible for the costs for the replacement product  fee.

If the size doesn't fit and you decided you don't want an exchange order, please let us know and we will issue a refund. All you need to do is to return the product on your shipping cost and upon inspection you will receive the refund. 

Jewelry

We accept general returns for items, except for engraved items. If you are unsatisfied with the item you received, please contact us and let us know the reason so we can improve our service. 

Once you let us know you would like to return the item and get a refund, you will receive the address for returning the item on your shipping costs. Upon inspection of the item in our facility, if everything is all right, you will receive your refund. 

We do not accept returns of engraved items and we do not issue refund for them. 

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If an item is missing, please contact our Customer Support team at support@teelime.com with the order number and the missing item’s name. We will resolve the issue for you as quickly as we can.

• Huh!? Sometimes we make mistakes too. We are sorry about this, please send us email at support@teelime.com with a picture of the wrong product and we will refund you or send you a new one.

• Sometimes post providers damage our products. If this happens, please send us a picture with the broken/defected product at support@teelime.com and we will be happy to resolve the issue. 

Teelime will not refund the customer nor assume liability for orders that are lost due to incorrect shipping address.

If your order is lost in the post system please contact us and we will try to figure something out. 

If a package is returned to sender by the shipping courier, our vendor will reship the package to you as a customer for a price, after an address verification is completed.

If a package is returned to sender by the shipping courier for the second time, our vendor will reship the package to you, the customer, for a price.

If you state an incorrect shipping address, we will not refund nor assume liability for orders returned to sender. The same goes for customers who missed the delivery attempts by couriers. 

Important: We do not refund returned packages to sender and reshipment comes with a price . Reshipment time is the same as regular orders.

Please contact us for more information if this happens. 

• Yes we do! Contact us before ordering the product, with your idea on support@teelime.com
  We will do our best to fulfill your demand!